I design interfaces by first understanding the systems behind them — 20+ years diagnosing complex technical problems, now applied to user research, wireframing, and prototyping.
The five stages of the Google UX Design process — the same framework behind the work below.
Understand real user needs and pain points before proposing anything.
Turn research into a clear, specific problem statement.
Generate and narrow down possible solutions.
Build wireframes and high-fidelity interfaces in Figma.
Run usability studies and refine based on what's learned.
I spent two decades in technical support and systems troubleshooting — diagnosing hardware failures, resolving escalated network issues, and mentoring new hires through complex diagnostic work. That work taught me to look for the root cause of a problem, not just the symptom.
In 2025 and 2026, I completed formal UX design training through Google's UX Design program on Coursera, covering user research, wireframing, prototyping, and usability testing. I'm now applying both skill sets together: the patience to understand a system deeply, and the design craft to make it usable.
I also bring hands-on experience with Figma, design systems, and front-end implementation (React, TypeScript) — so the interfaces I design are grounded in what's actually feasible to build.
I designed and coded the interface for Crusoe Rip Pro, a RIP color separation tool for screen-print shops. After talking with print operators about friction points in the existing Windows-only software, I built a dark-theme, web-based design in Figma and React that lets operators inspect color channels in real time and export layers with fewer configuration mismatches.
Through Google's UX Design coursework, I completed applied projects in each stage of the design process: conducting user research and usability tests, building low-fidelity wireframes and paper prototypes, and creating high-fidelity mockups and interactive prototypes in Figma.
This space is reserved for upcoming project write-ups — send over the details and I'll build the next case study to match this format.
5 of 7 courses completed — Coursera
Google — Coursera
Marketing & Graphic Design
AAS, Business Science